Privacy Policy

We take your privacy seriously - here's how we handle your information

Last Updated: November 7, 2025

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Introduction

Look, we get it - privacy policies can be a total snooze-fest. But here at Halvoryn Threalm, we actually care about keeping your info safe. We're not gonna sell your email to random companies or spam you with nonsense. This policy breaks down what we collect, why we need it, and how we protect it.

When you book a room, enjoy our spa, or just browse our site, you're trusting us with some personal details. We don't take that lightly. This document explains everything in plain language - no legal mumbo-jumbo (well, mostly).

What Info We Collect

When you book with us or create an account, we'll need some basic stuff like:

  • Your name (first and last - pretty standard)
  • Email address (so we can send you confirmation and updates)
  • Phone number (in case we need to reach you about your stay)
  • Home address (billing purposes mostly)
  • Date of birth (for age verification and special occasions)

We need payment details to process your bookings. This includes credit card info, billing addresses, and transaction history. Don't worry though - we use encrypted payment processors and never store your full card details on our servers.

Note: All payment processing is handled through secure, PCI-compliant third-party services.

If you're using our spa or have dietary needs for our restaurant, we might collect:

  • Health conditions or allergies (so we can keep you safe)
  • Dietary restrictions and preferences
  • Special requests for your room or services
  • Emergency contact information

This stuff helps us personalize your experience and ensure your safety during your stay.

Like most websites, we track how people use our site - what pages you visit, how long you stay, what device you're using, your IP address, browser type, and general location. This helps us make the site better and figure out what guests are actually interested in.

How We Use Your Data

We're not hoarders - we only use your info for legit reasons. Here's the breakdown:

Booking Management

Processing your reservations, sending confirmations, managing check-ins and check-outs, and handling any changes or cancellations you make.

Communication

Keeping you in the loop about your stay, answering questions, sending important updates, and occasionally sharing special offers (you can opt out anytime).

Service Improvement

Analyzing how guests use our facilities and website so we can make things better. We're always tweaking and improving based on real feedback.

Safety & Security

Protecting against fraud, ensuring guest safety, complying with legal requirements, and maintaining the security of our property and systems.

Cookies & Tracking Tech

Yeah, we use cookies - but not the delicious kind from our kitchen (though those are great too). Web cookies are tiny files that help our site work better and remember your preferences.

Cookie Type What It Does Can You Disable It?
Essential Cookies Keep the site running - login sessions, booking cart, security stuff Nope - needed for basic functionality
Performance Cookies Track how people use the site so we can fix issues and improve things Yes - through cookie settings
Functionality Cookies Remember your preferences like language, currency, previous searches Yes - but you'll lose personalization
Marketing Cookies Show you relevant ads and track campaign effectiveness Yes - totally optional

You can manage your cookie preferences through your browser settings or our cookie banner when you first visit the site.

Who We Share Data With

We're not gonna sell your info to spammers - that's not our vibe. But we do need to share some data with trusted partners to make everything work smoothly:

Payment Processors

Obviously we need to share payment info with our payment gateway to process transactions. They're fully certified and way more secure than we could ever be on our own.

Email Service Providers

We use professional email services to send you booking confirmations, newsletters, and updates. They handle the technical stuff while keeping your email secure.

Analytics Partners

We use services like Google Analytics to understand how people use our site. This data is anonymized and helps us make better decisions about site improvements.

Service Providers

Sometimes we work with tour operators, spa product suppliers, or other partners to deliver the services you've booked. They only get the info they need to do their job.

Legal Requirements

If we're legally required to share info (like with law enforcement or in response to a court order), we will. But we'll always do the bare minimum required by law.

How We Keep Your Data Safe

We take security seriously. Here's what we're doing to protect your information:

SSL Encryption

All data transmitted between your browser and our servers is encrypted using industry-standard SSL technology.

Secure Servers

We use top-tier hosting with firewalls, regular security audits, and automatic backups to keep everything safe.

Access Controls

Only authorized staff can access guest data, and they're trained on privacy best practices.

Real talk: No system is 100% hack-proof. We do our best, but if there's ever a breach affecting your data, we'll let you know ASAP and tell you what steps to take.